FAQ
Got questions? We’ve got answers!
Here are some of the most common questions our customers ask about HellowParty, shipping, and our products.
Our frequently Asked Questions
Where do you ship from?
We work with trusted suppliers to bring you the best Halloween decorations, shipped directly from our partners’ warehouses.
This allows us to offer unique products at affordable prices.
Got questions? We’ve got answers!
Here are some of the most common questions our customers ask about HellowParty, shipping, and our products.
How long does shipping take?
Shipping usually takes 7–15 business days, depending on your location.
You’ll receive a tracking number once your order has been shipped so you can follow your package anytime.
How can I track my order?
Once your order is processed, you’ll get a shipping confirmation email with a tracking link.
If you haven’t received it after 5 days, please check your spam folder or contact us.
Do you offer refunds or returns?
Yes! If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery, and we’ll arrange a replacement or refund.
For more details, see our Refund Policy page.
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