Refund Policy
🎃 Refund Policy – HellowParty
🕸️ Order Cancellations
We accept cancellations within 24 hours after your purchase.
If 24 hours have passed, your order may already be processed or shipped, and we’re unable to cancel it.
Please contact us immediately at service@hellowparty.com if you wish to cancel your order.
💀 Returns & Refunds
We want you to love your Halloween decorations!
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and provide:
- Your order number
- A photo or video of the item’s condition
- A short description of the issue
Once verified, we’ll arrange a replacement or refund, depending on your preference.
🕯️ Non-Returnable Items
Because our products are seasonal and limited edition, we cannot accept returns for reasons such as:
- Change of mind
- Incorrect size or color chosen
- Delays caused by shipping carriers or customs
Please double-check your order before completing your purchase.
🕷️ Refund Process
Once your return or refund is approved:
- Refunds will be issued to your original payment method
- It may take 5–10 business days for the refund to appear in your account, depending on your bank
🎁 Exchanges
We only replace items that are damaged or defective.
If you need an exchange for the same product, contact us at service@hellowparty.com with proof of damage.
🧡 Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again
2. Contact your credit card company (it may take time before your refund is officially posted)
3. Then contact your bank — there’s often a processing delay
If you’ve done all this and still haven’t received your refund, please email us at service@hellowparty.com
👻 Contact Us
If you have any questions about our Refund Policy, feel free to contact us anytime:
📧 service@hellowparty.com
Our frequently Asked Questions
Where do you ship from?
We work with trusted suppliers to bring you the best Halloween decorations, shipped directly from our partners’ warehouses.
This allows us to offer unique products at affordable prices.
Got questions? We’ve got answers!
Here are some of the most common questions our customers ask about HellowParty, shipping, and our products.
How long does shipping take?
Shipping usually takes 7–15 business days, depending on your location.
You’ll receive a tracking number once your order has been shipped so you can follow your package anytime.
How can I track my order?
Once your order is processed, you’ll get a shipping confirmation email with a tracking link.
If you haven’t received it after 5 days, please check your spam folder or contact us.
Do you offer refunds or returns?
Yes! If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery, and we’ll arrange a replacement or refund.
For more details, see our Refund Policy page.